Certified Pega Robotics System Architect v8.0 (2019) — Question 20

A service request manager, who responds to 1000 active service tickets per week, receives a ticket for new account creation. This ticket has been marked as the highest priority and contains all the necessary details for an account creation.
The manager creates an activity and assigns all the context values with appropriate values.
Which two activity methods of the account creation ticket can be used to close the ticket within priority? (Choose two.)

Answer options

Correct answer: B, C

Explanation

The methods 'Start' and 'StartAndWait' are suitable for closing the ticket quickly as they are designed to initiate the activity either asynchronously or synchronously, respectively. 'StartNowAndWait' and 'StartNow' do not align with the requirement for efficient ticket closure since they do not specify the methods for handling priority in the same manner.