Certified Pega Robotics System Architect v8.0 (2019) — Question 17

You created an RDA solution for a company that uses an application bar with various buttons that trigger robotic automations. Some of the users complained that the application bar often locks up during automation processing. Others complained that the automations enter the same data two to three times each iteration.
You suspect that the users are triggering the crashes and duplicate automation behavior by double-clicking the buttons on the application bar.
How do you resolve the situation?

Answer options

• A. Hide the application bar as soon as the user clicks one of the buttons, and allow the application bar to reappear once the automation completes.
• B. After the initial click, disable the application bar buttons, display an automation progress bar, and then re-enable the buttons once the automation completes.
• C. Talk with the management team about the existing application bar behavior and user error at the company.
• D. Modify the automations so that they display a full message using the MessageManifest when the automations complete.

Correct answer: C

Explanation

The correct answer is C because addressing user behavior and communication with management can lead to a better understanding of the problem and potential user training. Options A and B are more about mitigating the symptoms rather than addressing the root cause, and D focuses on modifying the automation rather than correcting user interaction issues.