Certified Pega Decisioning Consultant v8.0 — Question 48

One of the purposes of the Interaction History decision component is to ___________.

Answer options

• A. capture all interactions with the customer
• B. verify if a customer is eligible for an offer
• C. retrieve all proposition properties
• D. determine of a proposition has been offered before

Correct answer: A

Explanation

The correct answer is A, as the Interaction History decision component is designed to capture and log all interactions with the customer, which is essential for personalized service and analysis. The other options, while related to customer interactions, do not accurately describe the primary function of this component.