Certified Pega Decisioning Consultant v8.0 — Question 13

A customer's propensity to accept a proposition increases when ____________.

Answer options

• A. the proposition was rejected by similar customers
• B. similar propositions were rejected by the customer
• C. similar propositions were accepted by the customer
• D. the proposition was accepted by similar customers

Correct answer: C

Explanation

The correct answer, C, indicates that a customer's previous acceptance of similar propositions builds confidence and a positive association, making them more likely to accept future offers. Options A and B suggest rejection scenarios, which generally decrease acceptance likelihood. Option D, while it shows acceptance by others, does not directly relate to the customer's own experiences.