Certified Pega Business Architect (PCBA) v8.7 — Question 2

In an insurance claim application, you have the following requirement: All claims must be resolved within 30 days.
To meet this requirement you configure a service level. Where should the service level be configured?

Answer options

• A. The stage
• B. The process
• C. The step
• D. The case type

Correct answer: B

Explanation

The correct answer is B because configuring the service level at the process level ensures that it applies to all claims managed within that process. Options A, C, and D would not provide the necessary coverage for all claims as they pertain to more specific elements of the workflow.