Certified Pega Senior System Architect v7.4 — Question 9

Which two requirements demonstrate the need to configure correspondence? (Choose Two)

Answer options

• A. Text the customer with status changes in an insurance claim.
• B. Fax a new insurance claim to the auto repair shop.
• C. Assign a new insurance claim to a case worker to process.
• D. Phone a customer for additional information about the case.

Correct answer: A, D

Explanation

The correct answers, A and D, involve direct communication with the customer, which is critical for maintaining informed relationships. Options B and C do not involve direct customer interaction; instead, they focus on internal processes related to claims handling.