Certified Pega Senior System Architect v7.4 — Question 6

The business process for an automobile insurance claim consists of the following phases:
"¢ Submission: The customer contacts a customer service representative (CSR) to file the claim.
"¢ Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
"¢ Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
"¢ Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

Answer options

Correct answer: D

Explanation

The Repair phase can be implemented as a child case because it often involves multiple tasks and coordination with third parties, making it suitable for modular management. The other phases, such as Submission, Review, and Verification, are more straightforward and typically handled as part of the main case workflow.