Certified Pega Senior System Architect v7.2 — Question 24

You want operators in two separate units to be able to perform work routed to either unit. Which configuration supports this requirement?

Answer options

• A. On each operator's record, associate the operator with both units.
• B. On each unit record, associate both operators with each unit.
• C. On the work group record, associate the operators with the work group.
• D. On each operator's record, associate the operator with the same work group.

Correct answer: A

Explanation

The correct answer is A because associating each operator with both units allows them to access and work on tasks from either unit. Option B incorrectly suggests linking operators to units rather than the operators' records, while C and D focus on work group associations, which do not meet the requirement of enabling unit-specific task handling.