Certified Pega System Architect v7.2 — Question 26

A process includes standard and gold program levels. When the deadline has passed for gold level cases, the system transfers the case to the manager.
Which two configurations would you make to the SLA to support this requirement? (Choose two.)

Answer options

• A. Add an advance flow action to the deadline.
• B. Add a transfer action to the deadline.
• C. Increase the urgency level for gold level cases.
• D. Use a when condition test for gold level cases.

Correct answer: A, B

Explanation

The correct options, A and B, are necessary because they directly facilitate the transition of cases once the gold level deadline has passed. Option C is incorrect since increasing the urgency level does not address the case transfer requirement, and option D does not contribute to the SLA's operational flow regarding deadlines.