Certified Pega System Architect v8.8 — Question 9

In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal.
How do you configure the case life cycle to meet this requirement?

Answer options

• A. Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal.
• B. Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed.
• C. Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process.
• D. Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal.

Correct answer: C

Explanation

The correct answer is C because adding an Identify service animal process allows for targeted information collection based on the specific condition of having a service animal. Options A and B do not adequately ensure that the necessary information is collected based on the presence of a service animal, while option D focuses on validation rather than gathering required details.