Certified Pega System Architect v8.8 — Question 19

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:

Account ID and password -

Customer contact information -
A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user profile pages individually?

Answer options

• A. Add an alternate stage to the case life cycle.
• B. Add a button for each profile page to each assignment.
• C. Add an optional process to the case workflow.
• D. Add a set of optional actions to the case workflow.

Correct answer: D

Explanation

The correct answer is D because adding a set of optional actions allows customers to choose which profile page to update without enforcing a specific sequence. Options A and C suggest structural changes that do not provide the same level of individual page access. Option B would clutter the assignment with buttons, making it less efficient for users.