Certified Pega Decisioning Consultant v8.8 — Question 12

As a decisioning architect, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose three.)

Answer options

• A. Resource Planning
• B. Service
• C. Retention
• D. Collections
• E. Accounting

Correct answer: B, C, D

Explanation

The correct answers, B (Service), C (Retention), and D (Collections), are directly related to customer engagement and relationship management, which are critical for the Next-Best-Action strategy. Options A (Resource Planning) and E (Accounting) are more focused on internal operations and financial management, which are less relevant to the customer-centric approach of the strategy.