Certified Pega Business Architect (CPBA) v7.3 — Question 2

You are developing a car maintenance application for a car service center. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.
Which two configuration options perform the correct assignment routing? (Choose two.)

Answer options

• A. Configure all assignments to route to the service manager who then assigns the tasks to the specific team.
• B. Configure routing to use business logic to assign tasks to the appropriate team using the type of service.
• C. Configure single level approval routing to a supervisor who assigns the task to the specific team.
• D. Configure routing to a skilled work group using the appropriate skill parameters for the selected service.

Correct answer: A, D

Explanation

Option A is correct because routing all assignments to the service manager allows centralized task delegation to the appropriate teams. Option D is also correct as it ensures that routing is based on specific skill sets required for the service. Options B and C are less effective; B lacks the direct assignment mechanism needed, while C introduces an unnecessary layer of approval that can delay task allocation.