Certified Pega Business Architect (CPBA) v7.3 — Question 12

A Customer requests roadside assistance. The insurance company creates an Assistance Request case and this results in a creation of a Service Request case which is assigned to a Service provider.
Which configuration is the best practice to copy all customer information from the Assistance Request case to the Service Request case?

Answer options

• A. Use a Declare Expression.
• B. Use Data Propagation.
• C. Use a Data Transform.
• D. Use Case Calculations.

Correct answer: B

Explanation

Data Propagation is the most effective method for transferring customer information between cases because it ensures that all relevant data is consistently and accurately transferred. Declare Expressions, Data Transforms, and Case Calculations, while useful for specific scenarios, do not specifically address the need for thorough data copying in this context.