PECB Lead Implementer (ISO/IEC 27001) — Question 51

Kyte, a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users’ questions. Which principle of an effective communication strategy has Kyte not followed?

Answer options

Correct answer: C

Explanation

The correct answer is C, as responsiveness is critical for effective communication; without timely answers, users may feel ignored. Clarity and appropriateness are also important, but they do not address the lack of interaction that is highlighted in this scenario.