Palo Alto Networks System Engineer – Cortex — Question 12

A customer agrees to do a 30-day proof of concept (POC) and wants to integrate with a product with which Cortex XSOAR is not currently integrated.
What is the appropriate response to this customer?

Answer options

• A. Agree to build the integration as part of the POC.
• B. Explain that custom integrations are not included in the POC.
• C. Extend the POC window to allow the solution architects to build it.
• D. Explain that it can be built by Professional Services, but it will take an additional 30 days.

Correct answer: A

Explanation

The correct answer is A because agreeing to build the integration as part of the POC demonstrates commitment to the client's needs and enhances their experience. Option B is incorrect as it does not address the customer's request for integration. Option C delays the process unnecessarily, and option D suggests an additional cost and time that may not align with the customer's expectations.