Palo Alto Networks Certified Detection and Remediation Analyst (PCDRA) — Question 50

When reaching out to TAC for additional technical support related to a Security Event; what are two critical pieces of information you need to collect from the Agent? (Choose two.)

Answer options

• A. The prevention archive from the alert.
• B. The unique agent id.
• C. The distribution id of the agent.
• D. The agent technical support file.
• E. A list of all the current exceptions applied to the agent.

Correct answer: B, D

Explanation

The unique agent id is crucial for TAC to identify the specific agent in question, while the agent technical support file contains vital information about the agent's configuration and status. The other options, while useful, do not provide the same level of essential information needed for effective troubleshooting.