Oracle Financials Cloud: General Ledger 2017 Implementation Essentials — Question 53

A customer calls the Accounts Receivables department and asks for the balance of all invoices that are due in the next 30 days. The customer also has a question about a specific invoice line.
As a Billing Specialist, which action would you take?

Answer options

• A. Search for the information in the Review Customer Account Details user interface.
• B. Apply, reverse, or process the receipt.
• C. Create an open debit memo.
• D. Search for open invoices on the Manage Transaction search page.

Correct answer: A

Explanation

The correct answer is A because the Review Customer Account Details user interface provides comprehensive information on customer invoices and balances. Option B is incorrect as it involves processing payments rather than providing balance information. Option C is not relevant since creating a debit memo does not address the customer's request. Option D is not suitable because it does not specifically focus on the details of a customer's account.