Oracle Financials Cloud: General Ledger 2017 Implementation Essentials — Question 51

In what three ways will changing customer information impact the collection process? (Choose three.)

Answer options

• A. Changing information on the Profile tab does not have an impact on the level at which collections are done.
• B. Adding or modifying customer contact name on the Contacts tab impacts where the correspondence is sent.
• C. Making changes on the Profile tab impacts the collection process.
• D. Business-unit-level changes will not impact the display of delinquent customers on the dashboard.
• E. Changing the Collector impacts the individual working with the delinquent customer.

Correct answer: B, C, E

Explanation

Options B, C, and E are correct because they directly relate to how changes in customer information facilitate the collection process. Specifically, modifying contact names affects correspondence, changes in profile details influence collection strategies, and updating the Collector determines who manages delinquent accounts. Options A and D are incorrect as they state that changes do not impact the collection process, which is misleading.