Oracle Financials Cloud: General Ledger 2017 Implementation Essentials — Question 1

You are not able to initiate a bankruptcy request at the customer site level on behalf of a customer.
Which two conditions are failing? (Choose two.)

Answer options

• A. Preferences must be enabled and Enable Bankruptcy must be set to Yes for the customer.
• B. The Collections Administrator creates a bankruptcy request in the Customer Relationship Management (CRM) application and a collector should have the Collection Manager and Customer Profile Administrator roles assigned.
• C. Preferences must be enabled and Enable Bankruptcy must be set to Yes in Manage Collections Preferences in the Functional Setup Manager for Advanced Collections.
• D. The Collections Manager creates a bankruptcy request in the Customer Relationship Management (CRM) application and a collector should be configured as a resource.
• E. Bankruptcy must be applied at the customer level, which includes all transactions at the customer, account, and Site levels.
• F. The customer does not have the default strategy and default collector assigned at the customer account and site level.

Correct answer: B, C

Explanation

The correct answers B and C indicate that specific roles and settings are necessary for initiating a bankruptcy request. Option A is incorrect because it doesn't mention the required roles for the Collections Administrator. Option D wrongly attributes the request creation to the Collections Manager instead of the Collections Administrator. Options E and F discuss customer and transaction levels, which are not conditions for initiating bankruptcy requests in this context.