Oracle Fusion Middleware 12c: Oracle Service Bus Essentials — Question 6

Your system administrator reports an amber, non-blinking light on one of your Exadata storage disks. You immediately execute the 'LIST PHYSICALDISK WHERE diskType=HardDisk AND status=failed DETAIL' command on the Exadata storage system and the specified disk is indeed reported as failed. Platinum Support has not been enabled for this system. Enterprise Manager Cloud Control is monitoring the system.
What is the next step that you should perform before you do anything else?

Answer options

• A. Call Oracle Support and make an appointment so that the drive can be replaced.
• B. Download and run the latest exadiag tool.
• C. Wait for the email of the failure that Exadata or Enterprise Manager will send.
• D. Wait for a blue light to appear on the disk.
• E. Ask the system administrator to replace the broken disk with a spare.

Correct answer: B

Explanation

The correct step is to download and run the latest exadiag tool, as it helps in diagnosing the issue further before taking any action. Calling Oracle Support or waiting for emails or notifications does not address the immediate need to assess the situation. Simply waiting for a blue light or asking for a replacement does not provide the necessary diagnostic information.