Oracle Field Service Cloud Service 2016 Implementation Specialist — Question 8

Your company has a cost of change policy that changes a customer when the order is allocated, with no changes allowed after the goods are staged.
Which fulfillment status will trigger compensation and impose charges on the customer when the sales order quantity is changed?

Answer options

Correct answer: A

Explanation

The correct answer is A, Backordered, because this status indicates that the order has not yet been fulfilled and changes can still be made without penalties. In contrast, statuses like Ready to Release, Released to Warehouse, and Staged suggest that the order is further along in the fulfillment process, where changes would incur costs.