Oracle Field Service Cloud Service 2016 Implementation Specialist — Question 52

Your customer would like automatic e-mail notifications to be sent for specific business events. On the Manage Business Event Trigger Points page, which business event trigger points can be used to enable e-mail notifications?

Answer options

• A. Order header status update and order attribute update
• B. Order header status update and hold
• C. Order attribute update and hold
• D. Change order compensation complete and hold
• E. Hold and split

Correct answer: D

Explanation

The correct answer is D because the 'Change order compensation complete' event signifies a relevant business process that can trigger an email notification. The other options do not specifically indicate events that are associated with the completion of a change order, making them less suitable for sending notifications.