Oracle Field Service Cloud Service 2016 Implementation Specialist — Question 41

Your company has two business units: BU1 and BU2. Each has a warehouse associated with it: W1 and W2, respectively. W1 has transferred the required material to W2 along with an intercompany invoice. On receiving the material, W2 finds that the material has a defect, and decides to scrap it in its warehouse, which is more cost-effective than sending it back to W1. But BU2 wants a credit from BU1 against the invoice amount that is already paid to BU1 because the material was defective and not consumed.
What action would you need to take to address this business requirement?

Answer options

• A. Deselect the check box "Physical Material Return Required" in the Create Financial Orchestration Flow user interface under Financial Orchestration.
• B. Perform Accounting only Return against the transfer order by using the Manage Returns user interface.
• C. Perform a spreadsheet upload of the transfer order of type Accounting only Return from W2 to W1.
• D. Create an accounting rule in the Create Documentation and Accounting Rule user Interface under Financial Orchestration.

Correct answer: A

Explanation

The correct answer is A because unchecking the 'Physical Material Return Required' box allows for a credit to be processed without necessitating the physical return of the defective materials. Options B and C involve returns that require physical handling of the materials, which contradicts the decision to scrap them. Option D does not directly address the need for a credit and focuses instead on creating rules.