Oracle Service Cloud Technical Consultant 2016 — Question 1

Your client has 10 different vice-president jobs that are expected to have a high turnover rate. The client informs you that these jobs have identical or nearly identical skill sets. You are tasked with creating a succession plan, which has maximum plan strength.
Which two tasks should be carried out to fulfill your clients requirements?

Answer options

• A. Select and add a limited number of internal candidates.
• B. Use the Job or Position plan type.
• C. Use the Incumbent plan type.
• D. Select and add a large number of candidates.

Correct answer: A, B

Explanation

Selecting a limited number of internal candidates (Option A) allows for a focused approach in succession planning, ensuring that the most qualified individuals are prepared to step into the roles. Additionally, using the Job or Position plan type (Option B) is ideal for roles with similar skills, as it streamlines the process. Options C and D are less effective; using the Incumbent plan type (Option C) may not address the high turnover and selecting a large number of candidates (Option D) can dilute the quality of the succession plan.