Oracle Service Cloud Configuration 2016 — Question 1

You are working with multiple interfaces.
Which four objects/items are shared across interfaces? (Choose four.)

Answer options

• A. Configuration Settings
• B. Staff Accounts
• C. Navigation Sets
• D. Profiles
• E. Workspaces
• F. Reports
• G. Custom Objects
• H. Business Rules

Correct answer: B, C, D, E

Explanation

The correct options B (Staff Accounts), C (Navigation Sets), D (Profiles), and E (Workspaces) are shared items across multiple interfaces, allowing for consistent user access and experience. The other options, while important, are typically specific to individual interfaces or not shared across all of them.