Oracle Field Service Cloud Service 2020 Implementation Essentials — Question 27

When a connection is in edit mode and the browser crashes, the connection becomes locked, which then prevents it from being edited.
Which two users can unlock the connection? (Choose two.)

Answer options

• A. the same user who has edited the connection
• B. a user with the Designer Role
• C. any user
• D. a user with the Administrator Role

Correct answer: A, D

Explanation

The same user who edited the connection can unlock it because they have the necessary permissions tied to their session. Additionally, a user with the Administrator Role has higher privileges that allow them to unlock locked connections. However, a user with the Designer Role and any user do not have the authority to unlock it.