NetApp Certified Implementation Engineer – NVMe — Question 59

You have completed a NetApp ONTAP installation and the customer asks you how they can open a Pl case with NetApp Support.

In this scenario, what should you tell the customer?

Answer options

• A. Contact NetApp Support online at mysupport.netapp.com.
• B. Use the telephone to call NetApp Support.
• C. Request a call back using the autosupport trigger command.
• D. Contact support through the NetApp Digital Advisor.

Correct answer: A

Explanation

The correct answer is A because contacting NetApp Support online at mysupport.netapp.com is the standard method for opening a Pl case. The other options, while they may provide support, do not specifically address the process of opening a case in the most efficient manner.