NetApp Certified Implementation Engineer – NVMe — Question 4

You have completed a base installation and system registration of an AFF A250 system, but you notice that you have one failed drive. Neither “un-failing” nor reseating the drive helped to repair it. You must ensure proper replacement of the failed drive.
In this scenario, which two actions should you take? (Choose two.)

Answer options

• A. Ask the customer to open a technical case with NetApp Support.
• B. Ask the customer for a drive with the same capacity and replace it.
• C. Run Active IQ Config Advisor to collect all the logs on the system.
• D. Power off the system until the drive has been replaced.

Correct answer: A, C

Explanation

The correct steps are to have the customer open a technical case with NetApp Support (A) for expert guidance and to run Active IQ Config Advisor (C) to collect logs that might provide insight into the issue. Options B and D are not appropriate as simply replacing the drive without support may not resolve the underlying issue, and powering off the system is not a recommended first step in troubleshooting.