NetApp Certified Data Administrator (NCDA) – BlueXP — Question 11

After completing the installation of an AFF A800 ONTAP AI cluster, you are asked which contacts are available for additional help in obtaining immediate assistance in solving P1 issues.
In this scenario, what do you tell the customer?

Answer options

• A. Contact NetApp Support using chat.
• B. Use Guided Problem Solving.
• C. Contact NetApp Support by telephone.
• D. Use the NetApp KB TV channel.

Correct answer: C

Explanation

The correct answer is C, as contacting NetApp Support by telephone provides immediate assistance for critical issues. Option A, while offering help through chat, may not guarantee immediate response times. Option B is more of a self-help tool, and Option D is a resource for information rather than direct assistance.