NetApp Certified Hybrid Cloud Administrator (NCHCA) — Question 31

A customer is unhappy with their current data center infrastructure. They want to purchase a FlexPod system to replace it. The customer asks you to help them understand the benefits of Solution Support to determine which support model would suit them best.
In this scenario, which three statements are correct? (Choose three.)

Answer options

• A. You have a single point of contact for all cases
• B. Solution Support is a lower-cost support option
• C. There is no need to diagnose the problem before you call support
• D. Customers do not need to open tickets; all issues are automatically reported
• E. Issues are solved by solution experts

Correct answer: A, B, E

Explanation

The correct answers are A, B, and E. A provides a streamlined process by offering a single point of contact for all cases, which simplifies communication. B highlights that Solution Support is indeed a cost-effective choice. E indicates that specialized experts handle the resolution of issues. Options C and D are incorrect as they imply a lack of necessary diagnostics and automated issue reporting, which do not accurately represent how support operates.