NetApp Certified Support Engineer (NCSE) – ONTAP — Question 25

You have created a case with NetApp Support for an issue with a DS4246 shelf on an ONTAP 9.12.1 system. They have requested that you provide shelf logs.
What action do you need to take to collect the shelf logs?

Answer options

• A. Provide the output of the nodeshell command rdfile/etc/log/shelflog.
• B. Invoke an autosupport of type all using Active IQ Unified Manager.
• C. Invoke a diagnostic AutoSupport with the subsystem storage.
• D. Invoke a diagnostic autosupport with the subsystem log_files.

Correct answer: C

Explanation

The correct answer is C because invoking a diagnostic AutoSupport with the subsystem storage will collect the necessary shelf logs that NetApp Support requested. Options A and B do not specifically gather the shelf logs, and option D, while related to logs, does not target the correct subsystem for this issue.