Microsoft Power Platform Fundamentals — Question 301

A company uses a manual process to manage escalations for customer support calls.
You must use Power Automate to automate the process for routing escalated calls.
You need to create the flow.
Which type of connector should you use?

Answer options

• A. Microsoft Excel
• B. Microsoft Dataverse
• C. Office 365 Users

Correct answer: C

Explanation

The correct answer is C, as the Office 365 Users connector allows for functionalities related to user management, which is essential for routing escalated calls efficiently. Options A and B do not provide the necessary capabilities to manage user-related escalations in customer support scenarios.