Microsoft Power Platform Fundamentals — Question 152

A company has an online store to sell toys. The volume of order tracking requests has increased.

You need to allow customers to use an interactive interface on the website to request order tracking information.

Which technology should you use?

Answer options

• A. Power Automate flows
• B. Customer Service Insights
• C. Power Virtual Agents chatbots
• D. Power BI

Correct answer: C

Explanation

The correct answer is C, Power Virtual Agents chatbots, as they provide an interactive interface for customers to easily request order tracking information. Options A and B do not offer a direct interactive customer experience, focusing instead on automation and insights, while D, Power BI, is primarily used for data visualization and reporting, not for direct customer interactions.