Microsoft 365 Fundamentals — Question 96

You are the Microsoft 365 administrator for a company.
A user experiences an issue with SharePoint Online.
You need to resolve the issue.
Which two options can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. Go to the SharePoint admin center and create a support request.
• B. Contact Microsoft technical support by telephone.
• C. Create a new service request from the Microsoft 365 admin center.
• D. Create a service request from the SharePoint portal.

Correct answer: B, C

Explanation

Option B is correct as contacting Microsoft technical support by telephone allows for direct assistance with SharePoint Online issues. Option C is also correct because creating a service request from the Microsoft 365 admin center is a valid method to report and resolve issues. Options A and D are incorrect as they do not provide a complete solution for immediate technical support.