Microsoft 365 Fundamentals — Question 9

You need to reduce the amount of time that the IT team spends on user support.
What are three possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. Enable Microsoft Office 365 Customer Lockbox
• B. Upgrade all client devices to Windows 10
• C. Use Windows AutoPilot to deploy devices
• D. Deploy Microsoft MyAnalytics to devices
• E. Deploy Microsoft Office 365 Professional Plus to all client devices

Correct answer: B, C, E

Explanation

Upgrading all client devices to Windows 10 (B) can improve compatibility and support efficiency. Using Windows AutoPilot to deploy devices (C) streamlines the setup process, reducing support needs. Deploying Microsoft Office 365 Professional Plus (E) ensures users have the necessary tools, which can decrease support requests. The other options do not directly contribute to reducing user support time.