Microsoft 365 Fundamentals — Question 414

A company plans to deploy a customer relationship management (CRM) solution.
The solution must provide enterprise resource planning (ERP) integration as well as artificial intelligence (AI) tools.
You need to choose a solution that meets the requirements. What should you choose?

Answer options

• A. SharePoint Online
• B. Microsoft 365
• C. Power Platform
• D. Dynamics 365

Correct answer: D

Explanation

The correct choice is Dynamics 365, as it is specifically designed for CRM and ERP integration along with built-in AI capabilities. SharePoint Online, Microsoft 365, and Power Platform do not provide the same level of CRM-specific functionalities or direct ERP integration as Dynamics 365 does.