Microsoft 365 Fundamentals — Question 148

A company uses Microsoft 365.
Employees report that their searches are failing in Microsoft Outlook.
You need to determine the reason the searches are failing.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. View the mailboxes list in the Exchange admin center.
• B. View the Exchange Online advisories in the Service health dashboard.
• C. View the email activity in the usage reports.
• D. Submit a service request in Support Assistant.

Correct answer: B, D

Explanation

Option B is correct because checking the Exchange Online advisories in the Service health dashboard can provide insights into any ongoing issues affecting search functionality. Option D is also correct as submitting a service request in Support Assistant allows users to seek direct assistance for the problem. Options A and C do not directly address the issue of search failures.