Microsoft 365 Fundamentals — Question 121

A company experiences a Microsoft 365 outage that affects an entire region.
You check the Service Health Dashboard and observe that the service is healthy.
After the incident is resolved, you need to find information in Service Health Dashboard that describes what happened during the outage.
What should you use?

Answer options

• A. Message Center
• B. incident closure summary
• C. Post-Incident Review (PIR)
• D. service request

Correct answer: C

Explanation

The correct answer is C, Post-Incident Review (PIR), as it provides a detailed analysis of what transpired during the outage. The other options do not offer the same level of insight into the incident itself; for example, the Message Center is for notifications, the incident closure summary may lack detailed analysis, and a service request is related to support queries rather than incident documentation.