Microsoft 365 Fundamentals — Question 12

You are the Office 365 administrator for a company.
You encounter a problem in your tenant. You launch the Microsoft 365 admin center and select Create a new service request.
You need to get help resolving your problem through the admin center.
Which three actions can you perform from the admin center? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. Receive a Microsoft technical support phone number to speak with a Microsoft support technician.
• B. Request a Microsoft service technician to contact you by using email.
• C. Use the query text box to type information about your problem and receive links to help documentation.
• D. Schedule a time for a Microsoft service technician to call you.
• E. Chat with a live Microsoft service engineer.

Correct answer: B, C, D

Explanation

The correct answers are B, C, and D. You can request a technician to contact you via email (B), use the query text box for help documentation (C), and schedule a call with a technician (D). Option A is incorrect because it does not specifically relate to the actions available in the admin center, and option E is also incorrect as live chat may not be a standard option in all scenarios.