Troubleshooting Microsoft Teams — Question 2

A company has Microsoft 365 E5 licenses. The company uses phone numbers that are provided by Microsoft.
An auto attendant is not able to forward calls to external numbers.
What should you do?

Answer options

• A. Assign a new auto-attendant number.
• B. Purchase and assign an international calling plan to the associated resource account.
• C. Assign a phone system license to the associated resource account.
• D. Configure external sharing settings from Azure Active Directory.

Correct answer: B

Explanation

The correct answer is B because an international calling plan is necessary to allow the auto attendant to forward calls to external numbers. Options A and C do not address the issue of external call forwarding, while D pertains to sharing settings and is not relevant to call forwarding functionality.