Troubleshooting Microsoft Teams — Question 14

A ExamTopics company assigns Microsoft 365 E3 licenses to all users. The company configures a Conditional Access policy.
UserA initiates a one-to-one Microsoft Teams chat with UserB. UserA reports that they cannot share files with UserB. All other users within the company can share files in one-to-one chats.
You need to resolve the issue.
What should you do?

Answer options

• A. Disable and re-enable the SharePoint online license assigned to UserA.
• B. Assign UserA a Microsoft 365 E5 license to replace the E3 license.
• C. Check permissions and sign in access for UserA's OneDrive account.
• D. Turn off the Conditional Access policy for UserA.

Correct answer: C

Explanation

The correct action is to check permissions and sign in access for UserA's OneDrive account because file sharing in Microsoft Teams relies on the user's OneDrive settings. The other options, such as changing licenses or disabling the Conditional Access policy, do not directly address the specific issue of file sharing permissions that UserA is facing.