Collaboration Communications Systems Engineer — Question 29

Your company has a Microsoft Teams Phone deployment.

The company has a direct inward dial (DID) phone number range of +14035554300 to +14035554329.

Phone numbers +14035554310 to +14035554325 are assigned to Teams users, auto attendants, and call queues.

You need to ensure that when an unassigned number is dialed, the caller is forwarded to a call queue named Reception.

Which three actions should you perform? Each correct answer presents a part of the solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Set Routing options to Person in organization and assign the Reception call queue.
• B. Set Routing options to Voice application and assign the Reception call queue.
• C. Add the DID range of +14035554300 to +14035554309 to the phone number range.
• D. From the Microsoft Teams admin center, select Phone numbers, select Routing rules, and then select Add a new rule.
• E. From the Microsoft Teams admin center, select Phone numbers, select Numbers, and then select Add.
• F. Add the DID range of +14035554300 to +14035554329 to the phone number range.

Correct answer: B, D, F

Explanation

The correct answer is B, D, and F because setting the Routing options to Voice application (B) ensures that calls to unassigned numbers are properly routed. Creating a new routing rule (D) is necessary for directing calls, and adding the full DID range (F) allows the system to recognize all relevant numbers, including unassigned ones. Options A and C are incorrect as they do not address the need for proper call routing for unassigned numbers.