Collaboration Communications Systems Engineer — Question 24

The sales department at your company needs to route a call to multiple users and have calls route differently after business hours.
Which two features should you implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. call queues
• B. calling policies
• C. voice routing policies
• D. auto attendants
• E. caller ID policies

Correct answer: A, D

Explanation

Call queues (A) allow for the management of incoming calls by routing them to multiple users, which is essential for the sales department. Auto attendants (D) help in directing calls differently during non-business hours, providing an effective solution to handle calls outside of regular times. The other options, such as calling policies (B), voice routing policies (C), and caller ID policies (E), do not directly address the need for routing calls to multiple users or managing call flow after hours.