Collaboration Communications Systems Engineer — Question 228

You have a Microsoft Teams Phone deployment that has 10 offices. Each office has a Session Border Controller (SBC).
A user reports that she can make internal calls by using the dial pad, but cannot use the dial pad to make external calls.
What is a possible cause of the issue?

Answer options

• A. The user is missing a validated emergency address
• B. The user has the incorrect voice routing policy applied
• C. Enterprise Voice is disabled for the user
• D. The user has the incorrect Teams app setup policy applied

Correct answer: B

Explanation

The correct answer is B because if the user has the wrong voice routing policy applied, it can prevent them from making external calls. Option A relates to emergency address requirements, which does not directly affect calling capabilities, while C and D pertain to features that would typically not restrict external calling functionality.