Collaboration Communications Systems Engineer — Question 220

You have a Microsoft Teams deployment that uses Calling Plans.

You plan to deploy a Teams-certified contact center.

You need to recommend a deployment model for the planned deployment. The solution must meet the following requirements:

• Users must be able to manage calls by using the Teams app.
• Additional hardware or software must be minimized.
• Calls must remain within the Teams platform.
• Calls must NOT traverse a SIP trunk.

What should you recommend?

Answer options

• A. the Connect model
• B. a Direct Routing trunk
• C. the Extend model
• D. the Unify model

Correct answer: D

Explanation

The Unify model allows users to manage calls directly within the Teams app without requiring additional hardware or software, and it keeps calls within the Teams platform while avoiding SIP trunk traversal. The other options either involve additional infrastructure or do not meet the requirement of keeping calls entirely within Teams.