Collaboration Communications Systems Engineer — Question 190

You have a Microsoft 365 subscription that uses Microsoft Teams.

You need to configure a new auto attendant that will answer incoming calls and direct them to the appropriate recipient. The solution must minimize administrative effort.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each coned selection is worth one point.

Answer options

• A. Configure call routing.
• B. Create a resource account.
• C. Configure call flow for business hours and after hours.
• D. Configure a call queue.
• E. Add a greeting message.

Correct answer: A, E

Explanation

The correct answers are A and E because configuring call routing ensures that incoming calls are directed appropriately, while adding a greeting message provides a professional introduction to callers. The other options, while related, do not directly address the need for routing calls or providing an initial greeting to minimize administrative tasks.