Collaboration Communications Systems Engineer — Question 185

You have a Microsoft Teams Phone deployment that uses Direct Routing.

You create a new Teams user named User1.

You need to enable User1 as an agent in a call queue.

What should you do first?

Answer options

• A. Enable hosted voicemail for User1.
• B. Assign a phone number to User1.
• C. Assign a dial plan to User1.
• D. Enable Enterprise Voice for User1.

Correct answer: D

Explanation

Enabling Enterprise Voice for User1 is essential because it allows the user to make and receive calls, which is a prerequisite for being part of a call queue. Without Enterprise Voice, User1 cannot participate in calls, making the other options irrelevant for this specific task. The other options pertain to additional features that are not necessary to establish the user's ability to function as an agent in a call queue.