Collaboration Communications Systems Engineer — Question 164

You have a Microsoft Teams Phone deployment.

Users report poor audio calls.

You need to investigate which protocol is being used for the affected calls.

Which Call Quality Dashboard (CQD) report should you review?

Answer options

• A. Rate My Call
• B. Quality Drill Down
• C. Quality of Experience
• D. Summary

Correct answer: B

Explanation

The correct answer is B, Quality Drill Down, as it provides detailed information about call quality metrics and protocols used, which is essential for troubleshooting audio issues. The other options, while useful for assessing call quality, do not specifically focus on the protocol details needed for this investigation.