Collaboration Communications Systems Engineer — Question 15

You have a Microsoft Teams Phone deployment.
You have a call queue named Customer Service.
You need to ensure that when the agents of Customer Service make calls, the outbound calling name appears as Contoso, and the caller ID shows the phone number of Customer Service. Other users must NOT be affected.
Which three actions should you perform? Each correct answer presents a part of the solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. From the Microsoft Teams admin center, configure a new caller ID policy.
• B. Set Calling Party Name to the organization name.
• C. From the Microsoft Teams admin center, modify the global (Org-wide default) caller ID policy.
• D. Set Replace the caller ID with to Resource account.
• E. Set Override the caller ID policy to On.

Correct answer: A, B, D

Explanation

The correct answers are A, B, and D. Option A allows for the creation of a specific caller ID policy that can be applied to the call queue. Option B ensures that the name shown is Contoso, while option D specifies that the caller ID should reflect the Resource account associated with the call queue. Options C and E are not relevant for this specific configuration as they pertain to global settings or do not target the call queue directly.